Most Frequently Asked Questions
If you have a question kindly view our FAQ section, should you still be unclear please feel free to contact us.
To register as an on-line shopper, you will need to create a profile. We will need your names, e-mail address, a password and at least 1 contact number.
Simply email us directly with your requirements on firstname.lastname@example.org
Browse the items you wish to buy or search by key words. Once you locate the item that you are interested in, click the title or name of the item to see its details.
Then add it to your Shopping cart. Your shopping cart will then contain all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking on the “Shopping Cart” tab.
Next, click on the “proceed to checkout” tab.
Should you not be logged in, you will now be prompted to log in or register
Insert your delivery address or create a new delivery address
Click on ‘proceed’ if you are ready to complete the payment process
A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.
Please note that when purchasing for the first time from SOHTECH we may ask you for proof of identification.
The right to receive goods of good quality
All our goods carry at least a 6-month warranty but in some instances a manufacturer’s warranty exceeding the 6-month period will apply. For more detail on guarantees and returns, please see our returns policy that deals with these issues.
The right to information
We will give you adequate information to put you in a position where you can make an informed decision on the goods you want to buy.
Although we may not always be in a position to address you in the language you speak at home, we will always try to explain all details to you in a simple and effective manner without using technical terms that may confuse you or that you may not understand. Our advertising material will not intentionally be misleading.
The right to choose
We will offer you a range of quality goods at competitive prices and not force you to buy goods you do not want. However, it may from time to time be to your advantage and convenient to you, to buy a combination of goods at a favourable price.
The right of redress
As a consumer you have various options to address any dispute with us. However, we urge you to come and talk to us first if there is any problem you are experiencing as a result of your transaction with us. We commit to give you the opportunity to be heard and will always try to come to a fair settlement if there is a dispute.
We would like to receive your feedback. Your feedback will assist us in making sure that we provide a very good on-line shopping experience. Any feedback can be sent to us on email@example.com
Returned products take 3 to 5 business days to process, depending on when the collection is scheduled. Once received, your return request will be processed within 2 to 3 business days after that. Thereafter, your account will be credited, unless you requested a replacement or an exchange.
For items within the warranty period, the entire process takes between 6 to 12 business days, during which you will receive regular progress updates via email.
For refunds, please note that your financial institution can take an additional 3 to 7 business days to clear the funds back into your account.
You will receive email notification once your return has been received by ourselves.
When logging your Exchange / Return request you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:
Credit my account – The amount is credited to your Bank account, after the relevant bank clearance period only.
Exchange – You can request an exchange if you’d like a different specification of the same product. Exchanges are only available for items that have a specification variation.
Replace this item – If you have received a product in a defective or damaged condition, you may request a replacement product.
Please see our returns and exchange policy.
Unfortunately, not – the complete item has to be returned. This means that if for example a Projector remote is not working, the Projector needs to be returned as well, as it would need to be tested with the remote once fixed.
Yes, provided that it is done at least 12 hours before delivery failing which, please see our returns and exchange policy.
Available on placement of order and one can either collect the have the goods delivered to your door.
Within 24 hours and provided that payment has been cleared in the bank account.